Trentios E-Gift Card Terms & Conditions

Consumer advisory — Trends Home Electrical Pte Ltd (“Trentios”) e-Gift Card(“Card”)  is limited purpose e-money, does not require the approval of the Monetary Authority of Singapore. Consumers are advised to read the terms and conditions carefully. By purchasing or using this card, the purchaser and/or the user is deemed agreed to these terms and conditions:

1. Purpose

This card is an electronically stored value card. It is not a cash card or a substitute for cash. The stored value in the card is a non-refundable pre-payment, in which may only be redeemed for goods and services at Trentios Online Shop only. This card may be purchased in SGD currency and in denominations of $10, $50, $100, $500, up to maximum value of $1000. There is no GST on e-gift card.

2. Delivery

If the date on which you want a card delivered has passed and you/recipient have not received the card, please contact customer service within seven (7) days with your order number, or be ready to supply your email address.

Trentios is not responsible for card that are undeliverable or not received due to purchaser failure to enter an accurate email address for the recipient. If you have confirmed the recipient’s email address is correct but the card has not been received, here is a list of the most common reasons why delivery may have failed:

•           Spam filter blocked email or routed it to a bulk/spam folder. If a spam filter is blocking emails from getting to an inbox, the email options will need to be modified so that emails can be delivered. Please check with your email service provider on how to whitelist email send from

•           Recipient’s firewall blocked the email.

•           Email inbox is over the size limit.

3. Redemption

Every card comes with a unique sixteen (16) alphanumeric code that you can enter in the order summary page to offset the cart total amount. This card:

a. may be used multiple times until card stored value reaches zero;

b. may be combined with other modes of payment accepted by Trentios Online Shop, if its stored value is insufficient;

c. may be combined with one or more other cards as payment for a single purchase.

d. may be used up to 20 cards per transaction.

4. Check Balance

Purchaser can visit to check the card balance.

5. Validity

The stored value in this card is valid for twelve (12) months unless otherwise stated. No extension shall be granted.

6. Transferable

This card is transferable and does not contain any information for verification of the owner’s identity. Trentios shall not be obliged to enquire or verify the holder’s ownership of the card before acceptance for use.

7. Non-resalable

This card is final sale item, while a purchaser or user is permitted to give the card as a gift, or distribute it free of charge, the card may not be resold by the purchaser or user for money or money’s worth, except for vendor which is authorized by Trentios. The card may not be converted to or exchanged for cash, purchased or transferred to another card, regardless of whether the stored value has been fully or partially unutilized, unless required by law.

8. Misplace/Loss/Stolen

The risk of loss and title to such items pass to the purchaser upon electronic delivery to the recipient. If misplace, lost or stolen. Trentios shall not be liable for the stored value of the card, and such card will not be replaced or re-issued and the unutilized stored value will not be reimbursed.

9. Fraud

The card may be purchased in bulk. However, any purchases exceeding $20,000 in a day may be subject to due diligence checks by Trentios, and may be refused by Trentios if such a purchase is suspected or found to be contrary to applicable AML/CTF laws or regulations.

Trentios may in its discretion invalidate any card which is suspected of being forged, cloned, tampered with, stolen, fraudulently issued or used, in which case the unutilized stored value will not be refunded. Trentios also reserves the right to suspend any user which is suspected for unlawful activity.

10. Warranty

To the extent permitted by applicable law, Trentios makes no representation or warranty, express or implied, that the use or processing of the card will be error-free or prompt, or that the card will be accepted by Trentios. In the event a card’s code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such card. Trentios also shall be entitled to correct the stored value balance on any card to rectify any accounting or processing error.

Trentios shall not be liable for any indirect or consequential loss or damage, including any loss of income, business, goodwill or profits. Trentios’ liability for any claim arising from or in relation to any card shall in any event be limited to the last stored value balance on such card.

11. Termination

If Trentios intends to terminate the Trentios e-Gift Card programme for any reason, the user shall be given a grace period of at least 6 months to redeem at Trentios. The user shall be notified by email supplied by the purchaser to Trentios when purchasing the card.

12. Contact

Should you have any questions or concerns about your card or the terms and conditions, please contact customer service at:

(65) 6634 0312 or

Trentios reserves the right at any time and at its sole discretion, to limit, add, amend, replace or delete in whole or part any of these conditions.  In case of any inconsistency between the online and printed versions of the terms, the online version shall prevail.

Effective date  :  01/01/2020

Revision  :  0

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