Trentios Family Loyalty Programme Terms & Conditions

Consumer Advisory – Trends Home Electrical Pte Ltd (“Trentios”) Trentios Family (“TF”) loyalty programme (“Membership”) is limited purpose digital payment token, non-monetary reward point – (“T-Point” or “Point”), does not require the approval of the Monetary Authority of Singapore. Consumers are advised to read the terms and conditions carefully. By subscribing or using this membership, the member (“Member”) is deemed agreed to these terms and conditions:

1. Purpose

This membership offers membership discount (“Discount”) and comes with an electronic account (“Account”) that enable member to collect reward points when spending at Trentios Online Shop and HQ. The reward point does not have cash value or can be substituted for cash. The stored point in the account is a non-refundable pre-payment, in which may only be offset for goods and services at Trentios Online Shop and HQ only.

2. Subscription

The membership may be subscribed only on Trentios Online Shop. Membership fee is non-refundable.

3. Delivery

Member will not receive a physical membership card but can access electronically at (shop.trentios.com/member-card/) page on the website. If you do not see your e-member card, please contact customer service, and be ready to supply your email address.

Trentios is not responsible for confirmation email that are undeliverable or not received due to subscriber failure to enter an accurate email address. If you have confirmed the email address is correct but the membership ID has not been received, here is a list of the most common reasons why delivery may have failed:

•           Spam filter blocked email or routed it to a bulk/spam folder. If a spam filter is blocking Trentios.com emails from getting to an inbox, the email options will need to be modified so that Trentios.com emails can be delivered. Please check with your email service provider on how to whitelist email send from Trentios.com.

•           Your firewall blocked the email.

•           Email inbox is over the size limit.

4. Discount Redemption

Membership ID is the 8 digit mobile number entered during sign-up. For walk-in member, email address is needed to verify identity along with the mobile number. Membership discount will automatically apply during the cart checkout process. The discount:

a. 5% discount on appliances products, it may be applied on regular price/non-promotion item only(item which is not labelled as “Sale”);

b. 10% discount on servicing products;

c. membership discounts may not be applied on trade-in offer, installation, part and transportation;

d. membership discounts may not be combined with other discount voucher/coupon per transaction;

e. may be entitled only when the subscriber is logged-in.

5. T-Point Redemption

Member earns one(1) T-Point for every $1 SGD spend^. All spending are entitle for T-Point including appliances products and servicing products, extended warranty, e-gift card, installation and delivery, and exclude anything that are not listed on Trentios Online Shop. You will have the option to unutilise points as payment in the checkout page. The point

a. may be used as payment only when the points value is more than the order value.
b. may be used multiple times until account stored point reaches zero;
c. may not be combined with other modes of payment, including e-gift card, if its T-point is insufficient;
d. if any product or service is cancelled/refunded or exchanged where the amount is affected, the T-Point will be updated accordingly;
e. may be accumulated only when the member is logged-in.
^ T-Point is calculated based on the rounded sum amount after redemption of coupon/voucher, deduction from e-gift card & T-Point. The value will be round down to whole number.

6. Check T-Point Balance

Member can visit (shop.Trentios.com/t-points/) to check the points balance.

7. T-Point Validity

The T-Point will expire in twenty-four (24) months from accumulated, provided if the membership is still active. The unutilized points will revert to null if the membership is expired. It is not Trentios responsibility to remind members if there is remaining credit in their account. The points may not be converted to or exchanged for cash or transferred to another card, regardless of whether the stored point has been fully or partially unutilized, unless required by law.

8. Non-transferable

The membership is non-transferable and cannot be used by anybody except the registered member.

9. Misplace/Loss/Stolen

The risk of loss and title to such items pass to the member upon electronic delivery to the recipient. Trentios shall not be liable for the loss, and will not be replaced or re-issued.

10. Update of Particular

If member has changed email or mobile number, kindly notify Trentios at (enquiries@trentios.com) to update your particular.

11. Fraud

Trentios may in its discretion to void any discount which is suspected of being forged, cloned, tampered with, stolen, and fraudulently used. Trentios also reserves the right to suspend any subscriber which is suspected for unlawful activity. In the event of any dispute, Trentios decision is final and no correspondence will be entertained.

12. Warranty

To the extent permitted by applicable law, Trentios makes no representation or warranty, express or implied, that the use of the membership discount redemption will be error-free or prompt, or that is will be accepted by Trentios. In the event a membership coupon code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such code. Trentios also shall be entitled to rectify any accounting or processing error.

Trentios shall not be liable for any indirect or consequential loss or damage, including any loss of income, business, goodwill or profits. Trentios’ liability for any claim arising from or in relation to any card.

13. Termination

If Trentios intends to terminate this membership programme for any reason, member shall be given a grace period of at least 6 months to use at Trentios. Member shall be notified by email supplied to Trentios during sign-up.

14. Privacy Policy

Member consents under the ‘Personal Data Protection Act 2012’ to the collection, use and disclosure of one’s personal data by/to Trentios – and confirm that they agree to be bound by the terms of Trentios Statement of Personal Data Protection, a copy of which is located at (shop.trentios.com/privacy-policy).

15. Contact

Should you have any questions or concerns about your membership or the terms and conditions, please contact customer service at:

(65) 6634 0311 or

enquiries@trentios.com

Trentios reserves the right at any time and at its sole discretion, to limit, add, amend, replace or delete in whole or part any of these conditions.  In case of any inconsistency between the online and printed versions of the terms, the online version shall prevail.

Effective date  :  22/03/2020

Revision  :  0

Product url: (shop.trentios.com/product/trentios-family-membership/)